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Exchange Policy

30 day exchange policy: 

You can exchange unworn items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you an exchange. Customers are responsible for the cost of return shipping & insurance, make sure to use a tracked, signed for shipping service; for security purposes DO NOT address the shipment to Malleable or Malleable Jewellers, use the following address format:

John Esposito

964 St Clair Avenue West

Toronto, Ontario

Canada

M6E 1A1

 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to an exchange. If you are entitled to an exchange, we will issue you a gift card for the full amount including applicable taxes, this gift card can be used on any of our ready to wear collection as well as custom orders.

All sale items, custom orders and/or modified items ie engraved are non-exchangeable.

To follow-up on the status of your return, please contact us at info@malleablejewellers.com

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